HELLO and WELCOME to edYOUcate! 

WELCOME INDEED!  Hopefully, we are all getting used to a more relaxed (but cautious environment) after 18 months of COVID-19. 

We will be providing you with advice and guidance on keeping safe (following Government Guidelines), and working together, we look forward to a positive and happy start to the 2021 academic year. 

This is the online resource created by Primo to ensure your residential experience is a stress free one.  Quite simply it's your 'Virtual Accommodation Handbook'. How cool is that!

Whether you want to refer to your contract, check how to report a repair (and we now have a new automated repair reporting system - FIXFLO - more about this later), how many times we 'inspect' your room (and how much notice we give, so you can tidy up(lol)), how to pay your rent (yes, please!) - ALL the answers are here!

As well as accommodation specific information (the 'Induction') we provide other information we feel will be useful to our student tenants.  Don't forget to pop back to the site regularly, so that you can see what information we have on here - it might just provide you with the answer to that problem or issue!  (f we don't have the answer, we'll find someone who does know the answer!).

If you're an International Student, there are additional resources 'just for you', to help you settle into your new life here in the UK. We also have resources on here for 'Freshers'.  We understand - it's not easy leaving home for the first time.  Why not take a look at the 'Your Life' section.  Here you'll find lots of hints and tips to make moving away from home and coming to uni as simple as 'ABC'.

THANK YOU for choosing a PRIMO managed property as your ‘accommodation of choice’.  We hope you enjoy your time with us and that our accommodation facilities, including the social facilities, help you settle into uni more easily. In order that we can see how we're doing, you can have your say by completing the survey you'll receive at some point during your stay, please complete it - Thank you! 

Primo's philosophy is to work in PARTNERSHIP with student tenants.  What this means is that our procedures, supported by ANUK National Code accreditation help us to deliver a positive 'residential experience'.  

 We've expanded our information on mental health support in our building locations - so that we can guide you to the best possible support should you have a problem.   

GOOD LUCK, STAY SAFE and please do ENJOY your time with us!  

From The Primo Team ( You can contact us 24/7 Call :01204 360920)

Accommodation Information/Induction.  This section includes information on all the procedures in place to make living in a Primo managed property as stress free as possible.  Remember, we want to work with you - in PARTNERSHIP - to deliver a great residential experience.  By taking a little time to read this section, you're helping us deliver this to you. You'll be asked to read this section following move in (or prior to), as a form of induction.  Please do so, as it will really help you settle in. Additionally, all our contact details are in this section, so you'll always be able to get in touch with us if you have a problem.  

This section also includes a link to the 'How to Rent' guide, produced by the Department for Communities and Local Government, useful for tenants.

 Living at PRIMO

Your Learning 
Links to academic skill development resources to support your development as an ‘independent learner’.

Your Learning

Your Life 

The stereotypical image of students is that you're all having a fab time, with not a care in the world. Of course, you will be having a fab time, but from time to time issues occur and a little guidance would be useful. This section deals with managing your finances, healthy eating, making wise choices in terms of lifestyle and also support mechanisms out there you can call on, should you need to.

Your Future 

It's never too early to start thinking about your future. All the skills, knowledge and experience you develop over the next few years will contribute to your future success.  If it's volunteering or work experience you're after, you'll find useful information and resources in this section.

Your Future

International Students (lots of links and resources here to help you settle into your new country and home)

Links to support materials to help cope with the challenges of studying at a UK university and settling into life in a new country.

Moodle Help

Link to Moodle 'Help'

Moodle Help


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 PRIMO delivering a POSITIVE 'Residential Experience'

HEAD OFFICE - 01204 360920 (24/7 CONTACT NUMBER)


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